Keyboard and mouse not working while installing windows 10 in hp. turned it on and Windows was updating.
Keyboard and mouse not working while installing windows 10 in hp After installing windows i installed drivers and the kbd stopped working. When installing, the trackpad was not working, and I had to navigate with the keyboard. I actually first installed Windows 10. I am using an intel 7 with a rog strix z390e gaming motherboard. 1 Can someone tell me how Jun 1, 2017 · Normally touchpad and keyboard works fine but when I try to install windows, the first page of windows installation process appears and then my touchpad and keyboard doesn't work. 521 ; Win11Pro Oct 9, 2024 · Restart your computer and check if the keyboard and trackpad work after booting into Windows. The internal touchpad works but not the external wireless mouse. Jul 29, 2020 · I'm stuck at this point keyboard and mouse not working while installing windows 10, I've tried to turn off the computer several times but it's bringing me back to this same screen over and over. When this happens, I remove the power cable. After this, click Change Advanced Power settings. They just don’t want to work in Windows. The keyboard and Mouse connected to USB 2. Welcome to HP Support Community. Updating drivers didn't work. The same applies to WinRE, which always starts from a ground state and has no permanent Windows Registry. At that point the mouse and trackpad still function, but - 8484330 Sign up Feb 10, 2017 · Welcome to HP Forums, this is a great place to get support, find answers and tips. In most cases, when a device stops working, we instantly believe that it’s the hardware at fault. However, they are not working because they will not respond once windows opens. Any suggestions? Feb 16, 2018 · Keyboard and TouchPad stopped working after upgrading to windows 10 build 16229. If your wireless keyboard and mouse use Bluetooth to connect, your computer must have Bluetooth capability (either built-in or via a Bluetooth adapter). 1. Steps to Connect Bluetooth Keyboard and Mouse: May 22, 2023 · No, it’s not the drivers - they have been checked, double checked, wiped and replaced - no change. Why the MSI laptop with win 11 does not recognize the wireless keyboard 230 and mouse (neither the wireless Oct 13, 2020 · I've tried this although there was nothing I can do (no internet & some features don't work) so I just let the PC on safe mode for about 2 and a half hours on the desktop, opening a few File Manager windows every now and then. HP desktop, Dell desktop, MS Surface Pro 4. It is detected by my laptop but not by the HP Web Product Detection. Learn how to fix keyboard, mouse and touchpad related issues for HP laptops and computers with our automated HP PC Hardware Diagnostic tool or Virtual Agent. If so, complete the MacOSX installation process. Nov 11, 2018 · The windows 10 desktop PC was recently updated to the latest version of windows 10 - via windows update - however now when the machine boots to the login screen the neither the USB keyboard or mouse work. Any suggestions? May 2, 2022 · Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Until the Install page comes up. 1. I have tried a multitude of things which sometimes worked but after a few days the pad stopped working again. Aug 17, 2020 · It has been working. The laptop is a convertible HP Envy x360 2020 with an Intel i5 (15-ed0002nc) ; OS build 22621. It works well when a new window installed but when connected to internet it does the same thing. plist if anything is wrong but there’s no sign of the mouse and keyboard not connecting. Keyboard and mouse work perfectly in Bios but not working in installation of windows 10. I could not go beyon Hi guys! This video will show you how to fix HP Laptop Keyboard Not Working issue in Windows 10. Please follow the instructions and get your laptop keyboard Mar 8, 2016 · While I am using Windows 10, every few minutes Windows does not responds to keyboard or mouse input for a few seconds or periods as long as 30 seconds. Mar 14, 2020 · Also, if i try to reconnect the mouse and keyboard then it automatically doesnt work and i have to force restart. No problems for a few days then suddenly mouse and keyboard not responsive. But, some have been reporting issues with it. . I'm Greg, 10 years awarded Windows MVP, here to help you. Power button, touchpad, fingerprint reader and any external keyboards work fine. no ps2 port in motherboard. When I came back the next morning tapping the keyboard and moving the mouse did nothing to wake the PC. thanks. Within MacOSX, mount the EFI from both the installer drive and the new Mac install drive. I have tried using a wired keyboard, no luck. the only button that seems to work is the power button. I am here today April 01 2016. However, if I have some external mouse attached, that external mouse works fine and windows stays responsive. Had tried . I would appreciate your help. Both were disabled. Then my mouse dies so I can't click on Install. You can also use Mouse keys Left Alt + Left Shift + Num Lock. turned it on and Windows was updating. Please help me to solve this problem. In the next window, scroll down to find and expand the USB Settings option. There are a lot of tutorial available on the internet about mouse and keyboard but I didn't get a single tutorial about laptop touchpad and keyboard. There's no way of interacting with my PC at the moment. I also got a booteable USB with OS installer ready and handy. Step 5. I'm pretty sure it's a software issue (specifically an issue from within windows) as it works just fine und Dec 24, 2023 · Hi @Nilkanth1,. Once Windows was installed, neither the mouse nor the sound was working. Jul 5, 2019 · Hey Craig . Sep 25, 2020 · Hi, have a HP Envyx360 and have been having an issue with the keyboard and touchpad working. I'm Greg, an installation specialist and 10 year Windows MVP here to help you. After hard reset also keyboard and touchpad not Jan 30, 2019 · Please my hp pavilion x360 covertible 15br0xx keyboard and touch not responding after updating the driver,i have tried several means and its not working so please i need your help. Now the Device Manager looks like this - If I select to install drivers when the 'Found New Hardware' window appears none of the USB devices work. I closed my laptop this evening (putting it to sleep). Updating the bios . If the mouse or keyboard is not working, replace the batteries even if the mouse/keyboard software indicate the batteries still have a charge. Copy over the EFI from your bootable drive to the empty EFI partition on the Mac install drive. This may occur when the Windows Update servicing stack incorrectly skips installing the newer version of some critical drivers in the Aug 25, 2017 · usb keyboard mouse not working in windows 7 installation , before and after Dec 23, 2022 · Using the F9 boot order, the laptop booted the Windows 11 USB installation media fine. I boot from my genuine Windows 7 CD and the Windows files load fine. Wireless Keyboard and Mouse with Bluetooth. the keyboard and mouse buttons work while its coming on, but when its on, they cease to function. Uefi boot they function. Jun 29, 2023 · Hi, when I go to install Windows 11 with a pendrive on a laptop the touchpad does not work, it has happened to me on a lenovo and an hp and I do not know why this happens, do you know why it happens and how to fix it, is there a generic driver that I can May 30, 2017 · A little frustrating in that if I was in trouble I'd be forced to reload windows and start all over and not be able to reset the password. In august / sep upgraded to windows 10 and thats when the problems started!!! My touchpad has stopped working. 5" Intel version. Here are all the fixes I've compiled over 12 years of troubleshooting mouse and keyboard not working. but after applying all the windows update fix, the keyboard + touchpad wasn't working again :(. Feb 7, 2019 · Installing Windows 10 via USB to a cleaned drive. Option 2: Run Hardware and Devices Troubleshooter. Both of them came with the computer when I purchased it. If all drivers are not installed, how come am able to charge my phone using a USB cable? Kindly show me how I can install the drivers without keyboard and mouse. It works well in bios but not in the windows. Here's the steps you can try, first let's work on the issue with the keyboard. Sep 20, 2016 · Using MediaCreationTool I made a bootable USB with the windows 10 from my computer to install it in my new Lenovo g50-30. I can't install it because the keyboard is not working. I installed a repair version of windows 11 and got back my usb and wireless keyboards but not my laptop keyboard. Please help me fix this problem. Update my system, update to date from Dec 11, 2018 · I recently built a computer and when I try to install windows 7 via disc, the mouse and keyboard stop working despite still having power. Otherwise it tells me to press a button to Boot from cd which i can not since keyboard does not work. Mar 7, 2022 · I then installed windows 10, However once the install was complete the keyboard and mouse were unavailiable. My System LenovoM91p. I have tried the troubleshooting, changed the batteries, still, the issue persists. Both mouse and keyboard are working when I’m on BIOS screen and even in the windows troubleshoot screen so I believe the problem is the drivers. Jul 28, 2018 · I have a personal computer model : Hp prodesk 400 G4 When I try to install Windows 7, the following problem appears: After copying the Windows 7 operating system files to the hard drive and the machine doing the first reboot . Alternately, you can continue using Windows 10 with an external keyboard and after a Windows update, the driver issue should be fixed. External keyboard and mouse work, and the touch screen remains unresponsive. Dec 1, 2020 · Hi I'm Hilal from Pakistan 🇵🇰 I have issue of mouse and keyboard not working on startup after reset the pc When its starts mouse and keyboard light shows and then startup screen shows up Mouse and keyboard not working totally lights off Feb 5, 2019 · Wireless keyboard or mouse does not work or is not detected Be sure that you are using the wireless keyboard or wireless mouse within range of the transceiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for resynchronization. A USB mouse works but USB keyboard does not. the keyboard and mouse stops and I can not complete the installation of the operating system Please help me solve this Oct 24, 2018 · Hi everyone. Mar 23, 2022 · This issue started only after updating to windows 11. 8. How can i solve this problem because i have tried many ways but no results. The only hint i have to whether ill be able to use the mouse and keyboard or not is during boot up, it will switch off and then turn back on again and the problem re occurs. This issue could occur if the drivers are not updated. He start reading windows 10 via USB PEN and show the firt screen for install windows 10, but keyboard and mouse do not work. Remove recently installed Windows updates Apr 7, 2020 · the keyboard and touchpad are not working in windows 10 on this laptop and its driving me nuts, nothing seems to fix it. Can any one please help what the problem is Dec 11, 2014 · I solved the problem that i had with my MSI motherboard. Apr 2, 2018 · Keyboard and trackoad stopped working on x360 convertible laptop. Aug 18, 2023 · By following these steps, you should be able to identify and resolve the issue of the keyboard and mouse not working in Windows on your HP Pavilion x360 laptop. Solution (How I have fixed it) : I have made a full Operating system Reinstall (*) and the integrated touchpad + keyboard was working. Both my keyboard and mouse were back in service and working perfectly . Aug 1, 2020 · The reason it was working in Windows 10 is that Microsoft's bundled driver had added the correct entries to Windows Registry already. It works in other laptops. Surface Laptop I tried to reset my laptop. Hi, please use <tab> 3 times and use <enter> to make the next work. Make sure the Windows and HP support assistant updates are up to date. While trying to install Win 8 both the Mouse Pad and the Keyboard itself dont work but while trying to install Win 10 its just the Mouse Pad apparently Feb 27, 2023 · EDIT: PROBLEM SOLVED! As erico mentioned, the Intel Integrated Sensor Solution (Device Manager -> System Devices) was the problem. Feb 19, 2018 · both (wired/Wireless keyboard) Yes windows update was installed. Thanks, Gopi - 8973880 Feb 2, 2022 · i reset may computer and after done the reset. They work just fine in the BIOS and other screens. It works in the bios menu. I managed to reach the recovery option through consecutive power ups/downs but I cannot use keyboard or mouse there. Dec 16, 2017 · For some keyboard models which have power switch, make sure it is also set to the On position. However, as I am going through Windows 11 setup, I reach the connect to network step and see that there are no available networks. 0 which confused me after seeing what the other two told me. I have tried all the recommended actions in device manager and via HP tools. I tried the followings methods. If your HP laptop's built-in keyboard and mouse, as well as external USB keyboard and mouse, are not working, it can be frustrating. Welcome to the HP Support Community. Below List of keyboard shortcuts on a Windows operating system which should help you out to install Windows using keyboard keys. am currently experiencing the same thing. Laptop is less than 6 months old. However, when I restart and hit escape repeatedly to bring up the menu, the keys work then. Aug 8, 2015 · -Second possible solution was to just unplug keyboard and mouse, boot up the system, and at the login plug them back in so that the system would recognize two "new" peripharels and would automatically install the correct drivers, but after quite some time waiting this didn't work either. I generally install using a PS2 keyboard and mouse. May 27, 2018 · After I did a clean install on windows 10, keyboard and mouse do not work as I reach login screen. Tags (2) Tags: Sep 10, 2019 · Recently did big Windows 10 update. I have tried every USB port and none have worked. To fix it I followed these steps: in the Registry Editor (Win+r and type "regedit"), go at this key "Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ImmersiveShell", you'll find two DWORD files called TabletMode and SignInMode, double click and Sep 28, 2017 · During the installation process both the keyboard and touchpad work. I did try the software on a laptop, worked perfectly, mouse and keyboard both active Sep 17, 2021 · Hey everybody! After performing a full reset to my PC (Lenovo), I got into the installation screen and right there my mouse/keyboard doesn’t works at all, like they’re not recognized. I have checked the keyboard and mouse on other PC's and in the HP bios and both work fine. They just will not work at the login screen. I connected my Bluetooth mouse, and it worked. Keyboard not working during Windows installation setup via 'Repair Computer', 'Troubleshoot', 'Command Prompt' to convert format from MBR to GPT. Help. Try few steps recommended below. -Look for Keyboard and run the troubleshooter. I spent a few hours googling solutions but found nothing. I tried other usb ports other keyboard and mouse still nothing. I do get a blue windows initialization screen. Aug 9, 2015 · I upgraded to Windows 10 a little while ago, and I just did a reset because it was running slowly. If a setup menu does not open, the integrated keyboard hardware is not working. While I am using the laptop the keyboard or touchpad (but never both at the same time) will randomly stop working and I will need to restart the laptop in order to get them to work again. But when I installed the Windows clean, it failed to work because those entries were gone. Yes checked the keyboard/mouse outside windows environment and its working fine. Once I have selected to boot from USB. I purchased an all-in-one unit and am trying to install Windows 7 on it (Business software that only works with Win7) I have managed to get to the install screen by disabling secure boot and enabling legacy devices but when I get to the 'Install Windows' screen my keyboard and mouse do Nov 9, 2024 · Hi I have a pavilion 14 x360 when I bought it it was working fine but all of sudden the keyboard and mouse didn't work. Turn off the computer and then restart it. when its booting, my mouse and keyboard working fine in bios settings, but when its trying to install Windows 10. We have seen a similar issue on the EliteDesk 800 G2 SFF but as that model has a PS2 option we can use this as a workaround until the build process completes and injects the correct USB drivers. After reinstalling it, there is no mouse cursor on the screen. The keyboard flashes like its turning on during start up but then it just turns back off. I hope this helps. I tried everything but it doesn't work. Apr 1, 2023 · Hi, I recently installed Windows 11 on a new boot drive on my laptop (swapped old boot drive for an upgrade). Press the Windows key + R button to open the Run dialog box. Jan 22, 2018 · This solid state laptop worked ok last time it was used. Apr 4, 2023 · I left the pc for an hour and came back to find the wireless keyboard (P/N: 928924-001 Rev 0A) was not working but the wireless mouse working as normal. help please! Mar 31, 2016 · For your situation I'll assume you are currently using a USB keyboard and mouse. Dec 28, 2020 · I recently reset my pc due to few issues. 0 ports do not work. Nov 4, 2020 · I recommend you install Windows 7 on the computer as the drivers for Windows 10 are not available. As soon as everything came back up, my keyboard and mouse stopped working. So I removed USB keyboard and plugged PS/2 keyboard. Now to install windows i had to remove the hard drive and the computer booted the cd in that case. How can I get around this. Be sure that the mouse is not in Suspend mode, which occurs Dec 28, 2023 · If possible, try connecting an external USB keyboard and mouse to see if they work. I am also using Windows 10 pc. If a setup menu opens, use the arrow keys to navigate the menus. This means that if your keyboard and mouse is plugged… Jan 17, 2019 · My laptop's keyboard suddenly stopped working while operating in Windows 10. Please help! In reply to: No Keyboard or Mouse during Windows 10 Reset, by MaxPo7 on January 21 2016. Aug 24, 2020 · If roll back driver isn’t available or did not work, you can try uninstall the keyboard and mouse driver and scan for hardware changes (Ensure that the keyboard and mouse that is not working is connected): Nov 30, 2017 · If a setup menu does not open, the integrated keyboard hardware is not working. Solution Description: I ran a Component Test in the HP PC Hardware Diagnosis in the BIOS. They both work in BIOS, the backlight comes on before Winidows loads but then shuts off at login screen. Thank you for posting your query, I'll be more than glad to help you. If they work, it indicates that Windows recognizes input devices, and the issue might be limited to the internal keyboard and trackpad drivers. Let us work together to sort this out. The integrated keyboard in the notebook should be serviced or replaced. Then, after the installation, I installed the Surface Laptop driver pack to install all drivers. Thank you for posting your query, I will be glad to help you. The touch screen of course doesn't work either. All devices worked except keyboard. 248) Last Updated: Feb 23, 2018 . I have a few recommendations . Mar 20, 2022 · The mouse and keyboard work fine when in the bios setup, but when the media creation tool is used, the mouse and keyboard no longer work. During the subsequent Windows 11 installation, I noticed that the touchpad was not working, but I was able to continue through several of the Windows 11 installation screens using the keyboard. None of keys register or change state. Once the installation completes the keyboard stops working either imediately or after a very short time. Uninstall and Updating the keyboard and touchpad drivers. No, it’s not something I recently installed. Both work in the HP Hardware Diagnostics UEFI and BIOS, but once Windows loads the cur Jan 19, 2018 · I have purchased the Desktop Unit with Free DOS in order to install Windows 7 (HP 260 G2 Desktop Mini PC). I believe Windows 8 was first on this machine. Nov 27, 2021 · While trying to install Windows 10, The keyboard and mouse do not work in the language selection section on the windows setup screen. They all work fine and pass all tests in the HP diagnostic and BIOS tests. Nov 22, 2023 · Problem/Issue: Integrated keyboard & Touchpad didn't work in windows 10 64 Bit OS . We do not confirm these solutions Feb 28, 2019 · Hi! @Riddhesh, Welcome to the HP support community. Update your Notebook computer to the latest BIOS from HP. all usb port not working. Solved! Go to Solution. Aug 30, 2024 · Step 4. until the next time my PC went to Sleep mode. Oct 13, 2021 · Hp pavilion x360 convertible 14-dh0xxx laptop keyboard and touchpad not working in windows 10 home but works fine in bios. Aug 8, 2019 · Hello! please I have an HP 2000 laptop and its causing me some trouble. 7. I have tried the following options and none of them worked. On first screen, i dont have access to keyboard and mouse. We see a lot of cases (daily) where Reset fails which I suspect are due to account corruption since it uses onboard files and account corruption is rampant in Windows 10 - like we never saw at all in WIndows 7. Hi, After updating from Windows 11 21H2 to 22H2, my intergrated laptop keyboard has stopped working completly. The devices are present in device manager without issues, but not working. (Works with my old laptop. Mar 20, 2022 · Welcome to the HP Support Community! I'd like to help! I see you are experiencing issues with the HP Stream Laptop Keyboard and mouse not working. The most common is that the HP Envy x360 keyboard and mouse are not working. Connect an external USB keyboard and mouse. system restore fixed the issue . -Press Windows key + X -Go to Settings -Click Update and Security -Click Troubleshooter then Additional troubleshooter. Other mouse also doesn't work. I was able to use the on-screen keyboard to log-on. 0, perfectly WORKING during the startup BIOS booting. However, before I go the application and click on update drivers and it stops working. I have enabled legacy boot in the bios but when i save the changes and I boot from the usb and windows installation starts , keyboard and mouse don't work. Sep 11, 2022 · Hi RG. , the Windows installer starts OK. when start up windows mouse and keyboard not working. Now, you will see the USB Selective Suspend Settings If the keyboard and mouse are not functioning on your PC. But in my HP omen win 10 laptop both work perfectly. COM. I have tried every solution that I’ve found online (uninstalled driver, restart, held down shift key, reset, etc etc etc) and nothing is working. Sep 27, 2022 · Hi, After updating from Windows 11 21H2 to 22h2, my intergrated laptop keyboard has stopped working completly. When I get to the setup (where i would select the language to install and so on) I have no mouse cursor and the keyboard doesn't work either. Press the Esc key repeatedly to see if a startup menu opens. Once done proceed with these Jan 6, 2016 · Brought my HP ENVY 17-j053ea Notebook PC early 2014, working fine running on windows 8. plzz help me to fix. The keyboard however works. Mar 27, 2020 · Then in HP control centre I saw a BIOS update. When it restarted the keyboard does not work. Oct 1, 2019 · Today I tried to install OS (Win10 64) from USB flash drive. Apr 24, 2020 · The keyboard and mousepad stop working after few minutes logging into Windows 10. Stopped working after RAM upgrade and software update done on same day. Dec 20, 2019 · Keyboard, touchscreen and mouse not working; image file in order to install the Windows operating system. Yet, I can use Bios properly. 2. There are certain apps that conflict with the functioning of the system and lead to the issue. I have tried many things suggested by community but cannot get to startup menu. Here's the one for Surface Laptop 3, assuming you have the 13. I'm trying to install Windows 7 on the internal HDD. Uninstalling the Synaptics software makes the touchpad start working, but Windows insists on updating and the touchpad s Dec 14, 2024 · It didn't, however, ask me about partitions. Feb 20, 2024 · I figure I would try here before I paid for hp support. Here are Jan 4, 2022 · I have an old HP Envy 23 All In One Desktop that I decided to reinstall Windows 10 on. The keyboard stops working the minute i leave the BIOS and windows begins to load up. Now the trackpad is working, and I have sound. I tried to reset my windows 10. i even ran a window update, and the same thing happened. Tried to update the keyboard and Mouse drivers. Plug in an I am using hp pavilion x360 convertible 14-dh1xxx more than 2 years and works perfectly but after updates and upgrade to Windows 11 keyboard and touchpad not working. This is really bugging me. Nov 15, 2024 · Keyboard and mouse 230 does not work. but in bios keyboard and mouse are working. We do not confirm these solutions applies to everyone. Thanks. A major issue with installing Windows 7 on a modern computer is that USB 3. Keyboard and mouse function and pass HP tests. Sep 28, 2023 · 7. This seems to be a common problem and most solutions expect the keyboard or mouse to be working. There was an at Mar 26, 2020 · The keyboard on my HP Envy is not working. Hard resetting fearing any virus or malware. Oct 4, 2023 · HP Envy x360 is a premier laptop with 2-in-1 functionality and has been loved by users worldwide. It had an option that was called windows 7 installation and windows 8 installation. The PS2 interface is very different from the USB interface, and what I'd call more primative. See if the bootable MacOSX drive will allow your keyboard and mouse to work. Aug 25, 2019 · My external mouse is no longer working. I enabled the windows 7 installation option and now it recognized both the keyboard and the mouse in usb 3. I think the problem is that the USBs are 3. I can use wireless mouse to enable soft keyboard and this is only way I can use it. The keyboard would work even if no mouse. I understand that the keyboard and the mouse of your HP Slimline Desktop is not working after installing Windows 7 operating system. Roughly 40 minutes later, when I opened the laptop to resume use, the keyboard was not responsive. But in BIOS both keyboard and touchpad work perfectly, and also external keyboard and mouse works well. You can get those, HP brand, off eBay new for quite inexpensive. May 6, 2020 · I had same problem. However, the laptop's keyboard still does not work. I tried to use a USB keyboard, but it was not recognized. I’ve checked my config. The kbd will work untill the unit boots into the os I have never ran into a problem like this, and Apr 7, 2020 · Hi folks. No, it’s not a hardware fault with either keyboard or touchpad. I can't think of any other way to command the PC without a keyboard or mouse. Thank you for posting your query, I will be glad to assist you. Apr 15, 2020 · If I go into BIOS, they are working fine and responding but not once booted up and windows has appeared. 0 aswell. Your feedback counts! Cheers! USB keyboard mouse not working in windows 7 installation, before and after Sep 3, 2021 · Apparently its because the necessary drivers for the mousepad havent been installed yet so you'll have to connect an external mouse via USB-A. What's the solution? An Unexpected Error has occurred. Take care and have a good day. Jan 22, 2020 · Both the keyboard and the mouse does not work. Where as the mouse was avaliable during install and setup, it quickly stopped functioning once the OS loaded fully and connected to the internet for updates. Keyboard and touchpad not working in windows even after reinstalling drivers, doing a hard reset of the computer and doing a Component test in HP PC Software Diagnosis in Windows. Aug 11, 2015 · I can only use the keyboard in the bios. The wireless keyboard and mouse came with the AIO and do not have an external receiver. This can help determine if the issue is with the internal hardware or if it's a broader system problem. Sep 16, 2022 · Upon powerup, the computer functions normally, but after a while the keyboard stops working. No updates took place during my time away from the computer. Oct 4, 2023 · In case you started encountering the mouse and keyboard not working issue in Windows 11 after installing a program, it may very well be the real culprit here. ) In Device Manager the HID Keyboard Device says "this device is working properly" Nov 7, 2017 · i have a 13T-4100 , and i just had to reimage it due to a faulty ssd. When it came to install screen (where you can select language settings) the mouse and keyboard didn't response (in BIOS it works fine). I’ve tried to do another reset, this time while choosing Jan 21, 2016 · So, the problem appears to be that the USB ports are not working, not that the keyboard/mouse are not working. May 22, 2019 · From the Microsoft Knowledge Base: February 13, 2018—KB4074588 (OS Build 16299. #missingusb3 #windows7installation #requiredcddvd1- troubleshooting mouse problems2- usb keyboard mouse not working in windows 73- keyboard and mouse not wor Nov 11, 2021 · I worked around it by temporarily connecting a USB keyboard to the laptop to complete the Windows installation process. Thanks Hello, I’ve been trying to Install MacOS Monterey on my PC but while installing the mouse and keyboard are not working and instead it flashes me a screen with a mouse symbol. Replace the batteries with a fresh set of alkaline batteries and make sure they are correctly installed. Apr 5, 2016 · When trying to deploy OS from Windows Deployment Services we are unable to kick off the build as this model doesnt recognise the USB keyboard and mouse. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer. Keyboard works fine before Windows boots can get into BIOS and the HP diagnostic tests. Nov 26, 2024 · Check the batteries: Make sure the batteries in both the keyboard and mouse are not depleted. HP Support Assistant: Use the HP Support Assistant application (if pre-installed) to check for and install any available updates or fixes. Aug 7, 2018 · After replacing a broken screen, keyboard and touchpad were not working. After that, everything was working as expected. While working, sometimes, my laptop's keyboard and mouse become unresponsive. However, the Windows 11 installation fails at the "Let's connect Jun 9, 2017 · Whene installing windows 7 on my HP Prodesk 400 G4 PC then USB not found and USB Mouse, keyboard not respond but same pc are smothly run windows 10, Windows 10 installaion is no problem. The mouse does light up, but the keyboard does not respond to any locks (it does not indicate even when I press caps lock or num lock). HP Diagnostic May 31, 2017 · I need to access BIOS because if at any point i need to reinstall windows i will need to be able to put the option to boot the CD at first. USB mouse & keyboard work fine. Mar 29, 2023 · After many unhelpful “my keyboard isn’t working” threads where the solution was “restart and press esc/F10” which I obviously can’t do because my keyboard isn’t working, I went to settings>advanced startup and after I entered UEFI - my keyboard was functional. Sep 7, 2023 · My touch pad and keyboard stopped working a while back after a Windows 10 update. If you wish to show appreciation for my efforts, mark my post as Accept as Solution. I have this problem using any software while using any combination of the following hardware: 1. Follow the below steps: 1. I tried the whole sequence on the HP Troubleshooting Guide for both Keyboard and TouchPad and nothing solved the problem on Windows. I've also checked and I have the most updated version of device drivers. Now only USB keyboard is not working. Aug 30, 2021 · Hello, I cannot install windows 10 PRO in HP elitedesk 800 g4 because keyboard and mouse do not work. I have a HP Pavilion Desktop PC with Windows 10 installed on internal SSD. The keyboard work in bios, and works when I first reinstall the operating system, but as soon I do install updates from windows update, the keyboard falls out. Running this troubleshooter will help you fix the mouse and keyboard not working in Windows 10. I used a wireless keyboard and mouse to make do for a while (including an update to Windows 11) but now wish to resolve the problem. Keyboard and touchpad are working in the BIOS, so it is not a hardware issue. the ESC key does work however when starting up and in the BIOS and if I use a boot usb like hirens boot cd, it also works so the hardware itself is fine, it just will not work in windows 10. After installing this update, some USB devices and onboard devices, such as a built-in laptop camera, keyboard or mouse, may stop working. Then went to Windows Upgrade and started updating. Have you tried checking with an external keyboard or mouse? Does the issue persist? Try updating the BIOS and chipset drivers on the PC and check if it helps. Reboot your PC to save changes and see if you are able to fix mouse and keyboard not working in Windows 10. I see that you are facing an issue with your Laptop keyboard and mouse. Different USB drivers produce the same result. It didn't freeze or lag while it was in safe mode. I have tried to unplug the mouse and keyboard and plug them in when windows 10 scenic screen comes up to see if the drivers load, the mouse flashes then the light goes out, it does this with any mouse i put in. please help me out sir. just that my laptop's keyboard and mouse totally die out. Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Watch carefully to solve this problemIf mouse or keyboard Note:- These are some possible solutions. Also, an other wireless Microsoft mouse i have, when i connect it to the MSI laptop (win 11) with its receiver in a USB port, it works perfectly. This generally happens every couple of days. Unable to type password to access computer. Jul 30, 2020 · The plugs i used are USB 2. My on board touch mouse pad continued to work. Regards Jan 22, 2024 · Hi, Keyboard and mouse are working in BIOS but after windows logon they are not working. I am using windows 10. Test with External Keyboard and Mouse. Sep 26, 2024 · Hi @ParvezSMd,. Both devices work during booting but stop working when I get to the login screen. Maybe your laptop requires specialized drivers for using the keyboard and mouse. Oct 1, 2015 · Then I connected USB Mouse, Pen drive, printer and keyboard. USB keyboard and mouse working fine. any other Troubleshooting steps we can Try apart from system restore ?? Oct 7, 2024 · The USB ports were working and could detect a usb and wireless mouse and usb disk storage. I've done USB installation toll from boju and im now doing the image updater math geek linked, though i just read that not unchecking "apply to all editions" can make the process take a pretty long time im confident that itll not take that long and im already to long into the process to restart now. c06162205 to Use the HP Cloud Recovery Tool (Windows Aug 5, 2018 · I have purchased HP All-in-One - 20-c023w (ENERGY STAR) but I do not like Windows 10 so I tried to install windows 7 but when I get to the windows 7 installation screen, the keyboard and the mouse are not working. Nov 15, 2020 · I have a new PC and i want to install windows 10 32bit . I downloaded this and installed it an hey Presto! the issue was fixed. fhna qcyd ivpn ubyb dirbfio bmuc xfqlr rit nhfrhg kbzr wkc jqpr pioyiui cvg isqmmxxa