Jagex account recovery. Other methods of account recovery will not be available e.

Jagex account recovery It was first mentioned on 29 August 2012, released on 11 September 2012. If it doesn't you have either blocked the sender or a different registered email. Especially after a certain incident in 2017. Reset Legacy Account password; Forgot login name or email; Change registered email; Disable authenticator; Account locked; Linked account access; Unable to submit account recovery Other access issues Create and manage your RuneScape account, access game features, and recover lost login details on the official RuneScape accounts website. The old recovery method does not work anymore once you setup your Jagex account and import your characters But Jagex accounts is indeed a huge boost to account security. At least afaik. Create a new email that you only use/link to your jagex account, Although probably going to far, don't name it anything like your account names and don't use the same recovery question/answers you use for other services as if someone did somehow get those answers and find your email then they might have an opportunity to recover that account. I have been logging into the game with my Jagex account email on the Jagex launcher. Jagex doesnt have a recovery process for jagex accounts. I know today's issues are a frustration point, but on the authenticator point - if you log in to the Account Management section of the main website, you can set your preferred Authentication method to 2FA via a dedicated app (Google Auth, Microsoft Auth, Authy etc. With the old system Jagex had a backdoor to grant access to accounts if players gave them evidence that they owned it. It adds case sensitivity to passwords - admittedly compared to password length this is kind small fry, but it still adds to security. Confused, I searched through my email and found emails from them confirming the transfer of my character to a Jagex account. Recovery questions were used to verify account ownership. We'll send Jagex account related emails to the email address you use to log in to your Jagex account. Jagex Account Note from the r/runescape Mod Team: . Jagex support please help recover account . If someone hijacks your RuneScape character, they can link their own third party login (such as through their Google or Steam account) and access your account even if you change your password. No emails about recovery. Which in turn are used against you to recover accounts such as Steam with the damming evidence they posses to impersonate you. jagex. This was great to see, particularly since we're still only in Open Beta! It means that Jagex Accounts is largely achieving what we set out to accomplish. Assuming your email is also secure with its own MFA (and nobody else gains access to your recovery codes), it should not be possible to bypass MFA on any Jagex Account. If you are unable to recover your account you will need to create a new account to continue playing: Create a new Steam account; Create a new Xbox account; Create a new PlayStation account Step 1 - Log in to your account on the web Step 2 - Go to account management and choose 'upgrade' Step 3 - Create your Jagex Account Step 4 - Download the Jagex Launcher and play! Account recovery Recover your account Jagex Ltd. We'll use this account to send you information about your request. Keep in mind that if the account is truly ''locked'' as in locked due to suspicions of being stolen, then you'll have to recover the account first, and Jagex Accounts are a method used to access Jagex games. When I created a jagex account and imported my other account I had to put in the authenticator. If you cannot access your account anymore and lost your recovery codes your basicly screwed. Follow the steps on this web page for self-help or contact support if you To recover your RuneScape character and move to a Jagex account follow these steps. See our privacy policy for information about the processing of your personal data. We all know jagex support is trash so I'm asking reddit for help. Enter your username or login email and press “Recover”. If you want to check out the character and its progress before importing it to your Jagex account, follow these steps to recover the login and log in to the game client first. However, whenever I request a recovery email, I never get anything sent to any mail box. I would just like to make my account secure so I don't have to waste years skilling a new one or rebuilding that one to get hacked again. Make sure your device & email account is secure before contacting support. Have a working email. (recover it to the original email address first as long as you have complete control of it-use 2 step. jagexsupport. Jagex Account Reset password Change email address Jagex Account Find answers to common questions and issues related to Jagex accounts, such as login, password, email, security, and Launcher. Once successful, attach the new fresh email and remove the one they hijacked) I think my case should probably be fine, as it does fit the first scenario the best. My account is locked - Response ETA: Up to 24 hours. And you can have proof you own the account but it doesn't matter because manual recovery is now impossible. ´ Successfully recovering the account via the manual recovery form will set a new and accessible email onto To recover your account, head to the Account Recovery page. If you have a Jagex account you can request a password reset by clicking "Forgot password" when prompted for a password here. If you're downloading the codes, I strongly recommend not changing the default filename that they come with. com. Doesn't that mean that grouping all my accounts into one Jagex account could, even though it's convenient, makes them more vulnerable. Should that be I have an account 15+ years old and never had security issues. g. Hey there, As a security measure, we don't reveal the login information for Jagex accounts. Follow the steps to recover your Google Account or Gmail. When I tried to log in, it takes me to the account recovery page. Jagex Accounts mean extremely well, but a lot of the added security measures like stronger passwords and aggressive emailing about account changes could have been implemented with the old system User info based account recovery is how a ton of accounts get hacked because the hackers can get enough info to recover the account. All the accounts are legitimate, but a couple don't belong on my Jagex account. If you lose access the The new recovery system uses backup codes that are given to you when you enable 2fa on the Jagex account. Once you have a Jagex account he can't recover it because there is no manual recovery route - all recovery is tied to the Jagex account user. The username of the account is my main email address. When a character is upgraded to a Jagex account, it can no longer be recovered by the legacy recovery system - character management is handled at a Jagex account level only. Delayed response times - We're currently experiencing a high volume of requests, we might not get Account login. Still scary that I could possibly get disabled, but if they genuinely review the situation, it should be okay. Posted by u/[Deleted Account] - 2 votes and 23 comments To sort out your negative balance issue, you can contact Jagex via this channel - Settle an unpaid balance. Account restoration; Ironman; Chat settings; Logged into the wrong account; Character names; Personal data. Other | J-Mod reply I haven't logged on to osrs in a while, since before TOA, but yesterday my brother told me my account was logged in. Unfortunately Jagex's account recovery system is the weakest link for some people. Go to the new Jagex Accounts Support Centre Other methods of account recovery will not be available e. Change registered email; Can't access email; Not receiving emails; Login email and Upgrade a third party login to a Jagex account; Upgrade a Game Center character to a Jagex Account; In-game. If your account recovery email is tied to an email address you don't recognise, then nothing is stopping the owner of that address recovering your account and changing your passwords. If there has been a successful log in to the account recently (last few days), the bar of how much information is needed for the account recovery process should be significantly raised Put LESS (not none, but less) weight into info that is very easy to find, very easy to socially engineer, or literally public information Jagex Accounts are a method used to access Jagex games. 4-5 is a rather small amount given that sometimes it can take over a dozen attempts if the account is particularly old. I have recently created a Jagex account and linked it to an Old School account which I hadn't played since 2017. On top of being able to actually have modern complex passwords, it makes recovery a thing of the past by not allowing your account to be recoverable. Ensure you're checking this inbox. Learn how to recover your account if you have lost Reports of false-positive bans following most recent update - We are aware some players may have been penalised incorrectly following recent changes. Put them into dropbox/gdrive. Password reset emails are automated and should be almost instant. On this form, you will have to answer a plethora of questions in order for Jagex to determine that you're indeed the original account creator. Bans and mutes can be avoided by following the RuneScape & Old School RuneScape rules and Terms and Conditions. For more information regarding what type of details So I try to recover and it sends me an email stating I don't have a Jagex account associated with that email address. See our privacy policy for more information about the processing of your personal data. I heard that if you put your rs account on the jagex account you can't "recover" your account anymore if you should lose the codes recieved during the creation of your jagex account. Nothing about changing emails or removing the authenticator. So, if you don't plan on playing it, we recommend you don't import it. Jagex accounts have always been safer from hacking. I'd recommend following the advice on our support centre to check any previous e-mails you remember using in case you set it up with something familiar. Wanted to share to ensure this experience and a warning so it doesn't happen to others. Forgot your password. Forum Community Helper - Information about Moderators and Community Helpers 30-Oct-2023 22:52:45 Mar 2024 Securing your account; Account recovery. Making a Jagex account makes it so the compromising of accounts using the account recovery method is impossible Even If you never been hacked this method can still screw you down the road Also 2FA is mandatory (Email 2FA is the default method) I Effectively it won't be possible to recover accounts if you don't have one of the back-up codes provided to you when you make your Jagex Account, meaning MFA can't be bypassed by recovery. Gender Pay Gap Report My best attempts at the automated account recovery process have been met with denials since I don't have my original transaction details anymore. Although it was supposedly discontinued on 15 May 2017, it still seems to work on accounts that have it enabled. This is incorrect. An Update on Jagex Accounts If you’re worried that a character you’d like to import has been The hassle is necessary because hackers will try to use the account recovery tool to "recover" an account they never owned. Jagex Accounts are the future of account security and we're back to talk about what's next! News Home - News Home. Considering Steam is a SSO service, login with Steam pretty much A Jagex account email is the email address you use to log in to your Jagex account and the one we'll contact you on. Support did not "give away" someone's account. If you don't have a Jagex account you can request a password reset here. If you can't access your registered email address, you should try your best to recover it via your email provider. There's no account recovery for Jagex accounts. Learn how to reset your password, access your email provider, or use backup codes to recover your Jagex account. They did introduce a new attack vector - as someone can get you to click a link to attempt to get you to link your account to someone else's jagex accountbut that is solved by having your own Jagex account. My runescape accounts of 20+ years were locked with no chance of recovery. Denied Password Resets - Response ETA: Up to 24 hours. Request a Refund - Response ETA: Up to 48 hours Jagex Accounts are the future of account security and we're back to talk about what's next! News Home - News Home. Recover Account Make sure your email is secure & check for rules or filters that may be blocking or forwarding emails from Jagex. 220 Science Park, Cambridge, CB4 0WA, UK Careers Contact Charity. This is an important method of stealing gold/accounts that earns some people a Jagex Support provides assistance with account-related issues for Jagex games, including email troubleshooting and recovery options. Changing your registered email - Response ETA: Up to 24 hours Been playing since classic, I upgraded to a jagex account. The login email & contact email are always the same. Fill out the form thereafter supplying as much early information as possible in order to help Jagex verify that you're indeed the account creator. Appeal a ban or mute You can appeal an offence if you believe it was applied incorrectly: Log in to Account Status in your account settings Or you can still recover your account, and therefore so can anyone else. Gender Pay Gap Report After upgrading to a Jagex account, you must use the Jagex Launcher to log in, and your previous login credentials will no longer work for accessing any imported RuneScape characters. Jagex account name (optional) The name visible in your Jagex account settings. However, it does not recognize my Jagex account (which is the same as my original login email). Although we encourage you to keep those answers secure, they are not enough to recover an account on their own so if you didn't set them, don't worry about filling them out. Attach the new email to your account when your account is recovered. I upgraded to it, so that I was able to login easier. Somehow someone got through my mfa and changed the email address associated with the account without any warning on my end. yesterday, without contacting me, Jagex locks my jagex account. Upon upgrading the main site states "If you know your current password, you can change it yourself in your Change email address on Jagex account; Two-step authentication; Backup codes; Jagex account recovery; Lost access or forgotten email address; Account management. Tl;dr: People's account security sucks and hijackers prey on them with years of knowledge of how Jagex' systems can be tricked. You can also create a Jagex account that uses the same e-mail as your character - your character will be suggested for import if the two e-mails match, and the Make sure your email is secure & check for rules or filters that may be blocking or forwarding emails from Jagex. And now what happend my laptop chrashed a few minutes after making my jagex acc and i didn't save them in the cloud yet and it's not rebooting :( How to complete out the Microsoft account recovery form 1. If your account was imported to someone else's Jagex account you'll need to recover here. If that happens, they will give him the character and ban your Jagex account. In the two weeks of playing and buying membership, I have been hacked, had my Jagex Account email changed (receiving an email saying account doesn't exist), account recovery request has been denied. I was only offline for 28hrs and my bank pin was gone as well as my 2fa was bypassed but still active. Instead, you must use your new Jagex account login details to log in. Official website and email domains will always end in: *. Account recovery and login issues. Character names (optional) The display name for any game characters linked to your Jagex account. If somebody knows The authenticator I have is from before I create a Jagex account and added all 3 of my character to the Jagex account. I can send test emails to the account and they are received without issue. Follow these steps to download a JSON file containing personal data provided while using your Jagex account. If you have access to the account, and you're only going through account recovery to change the account's email, then you can upgrade to a Jagex account instead. ) rather than email, and it's generally considered better practise to use an MFA app than email auth (since if your For the past while I have been trying to recover my OSRS account through the Runescape Site. There is no manual recovery process for Jagex Accounts, that is part of the secure design. Change Jagex account name; Add a RuneScape character to your Jagex Account; Manage active sessions; Not received email; Character or game questions; Account security. Find out how to use email reminder, contact support or check your Try Account Access and settings. When a character is on a Jagex account, you log into it by logging into the Jagex launcher with your Jagex account, selecting the character you want to play, and then clicking play. Jagex accounts are more secure - they allow stronger passwords and are exempt from the manual recovery process, which was prone to social engineering and false recoveries with leaked information Reply reply Jagex accounts can't be recovered using the recovery system. Jagex purposefully implemented no backdoor for them into Jagex accounts. If the potential hacker has access to the following he will have access to your account: Jagex Account Login Email Backup Codes or Jagex Account Login-Email Has your account been banned or muted? Find out if you can submit an appeal. I was never prompted or anything to create a new authenticator for the Jagex account it's self. You can't. You can use any active email account, even one belonging to a friend or relative. We're still looking into this, but for the time being you'll need to submit a recovery to change your e-mail by entering your login username/e-mail and then clicking "Contact Jagex support" on the "Check your mail" screen. A third party account can only be applied to a character, not an entire Jagex Account. Struggling to get back into game? Find the quickest solution below. Follow the prompts and click “Contact Jagex Support” to fill out the Account Recovery form. Click the 'Contact us' button at the bottom of the page to reach the web form. There's advice on filling in the form here if you need it: If you cannot access your account anymore and lost your recovery codes your basicly screwed. Reply reply Hi, I got my account hacked and password + email changed, the recovery system has denied my 6 recovery attempts and I am looking to try to contact an actual person to provide evidence of account ownership. I recently linked all my accounts into the new Jagex Account that was released for beta. This will allow you sort out most account issues, such as disabling authenticator, etc. and perhaps most importantly the provision of backup codes that serve as the only way for you to recover an account should you forget your details or lose access to your preferred authentication method. I recently had to recover one of my accounts and realized after that I put the wrong creation date by like 2 years so I don’t think it’s that important. Not sure how that gives peace of mind. Due to technical limitations, it isn't possible for us to transfer progress between accounts or platforms, even if you've lost access to your current account. If you've fallen victim to a phishing scam, follow our Security advice to Even after delivering the account, he did not deliver the recovery information as specified. Account recovery requests typically take a few hours to process, maximum 24 hours. So I'm not sure how they were able to import my account. Your personal The 'Email reminder' option in particular will allow you to do a login recovery. Lastly, since we were asking about Jagex Accounts, we thought it would be good to get some feedback on the Jagex Launcher too, as you need to use the Launcher once you've upgraded! Do Jagex accounts increase security on Jagex end? As far as I know, with my random passwords and authenticators in place, the weakest part about my account is Jagex own recovery program. You can submit a If the hijacker changed the registered email, you will have to go through account recovery to set a new & secure registered email; there's no other way I'm afraid. Many accounts were stolen by abusing this. This'll send a password reset link to the account's registered email. Reset password on Jagex Account; Change email address; Two-step authentication; Backup codes; Jagex account recovery; Lost access or forgotten email address; Account management. You're pretty much asking them to do the old account recovery, which they removed with Jagex accounts because it was a security vulnerability and led to many accounts being hacked. What to do if you've been phished. Recovering to the original email it had will make your recovery attempt more likely to succeed. Have a look for emails that say "##### is your Jagex verification code" - once you find these, you'll then know what e-mail is If the recovery took a while to get denied then it was human reviewed, if it was denied immediately then it didn't get past the automated checks. A Jagex account allows you to bring up to 20 RuneScape or Old School RuneScape characters together under one login, protected by much stronger account security. Prize Draws, Competition and Promotions. For other general enquiries, please contact our Data Protection Officer at dpo@jagex. Even if you've spent time playing on the account, the original creator is the account owner. I have just recently went into the account and changed the email, the password, the 2FA settings, and anything else I could. Jagex has recognized that their old system is not good and manual recovery through support agents is an issue, a Jagex account Here's what to do if you don't have access to your registered email. They might have had access to your email, and removed the 2FA that way. The Jagex Account Guardian (JAG) was an account security feature that provided enhanced security, blocking unknown devices from accessing your account. Changing your registered email - Response ETA: Up to 24 hours. Authenticators can be disabled via the registered email on an account. If someone else gains access to your email account they might also be able to log in to your Jagex account. You cannot recover your account without the backupcodes. I have since recovered the account from Google, and now have full access. You'll need a working email account that you can access. Disable request. Please use a comma to separate each name. If you already have a Jagex account, you can recover any alternate characters not yet imported with The recovery link will be valid for one hour. You'll be asked some questions to confirm it's Account recovery seems to bypass not only the authenticator for 2FA, but overrides the existing email, WITHOUT notifying the original. It sounds like you're using the old account recovery page, and trying to recover the wrong account by mistake. If you're not receiving emails try these troubleshooting steps. If you are unable to recover your account you will need to create a new account to continue playing: Account recovery is the process by which a user can recover an account that was created by them in the instance that they forget the password, fall victim to an account hijack, the account is locked, or any other means of losing access to the account (not including bans). Recover your RuneScape account password and manage your personal data. Want to change your Jagex account name? Your Jagex account name is used when we contact you about your account. It's not impossible as that player could tell Jagex that he is the true owner and they may determine that you are the hijacker. I don't believe this Recovery attacks are allegedly harder when dealing with a character that has been imported to a Jagex account, yes. You can see more on the security benefits for Jagex accounts here if you are interested. Will the launcher have any sensitive info that can accidently be streamed on platforms like Twitch? We do not recommend logging into the Launcher for the first time on stream, as this process will ask for your email address, which is information you are not likely to want to share with members of Account access Can't log in? Upgrade your RuneScape character to Jagex account There is also no manual recovery for Jagex accounts, so if you have past data that has been leaked, this cannot be used to recover your account. Credit/Debit Card Terms and Conditions Create, manage, and secure your RuneScape account for an immersive online adventure. Does anyone know an email or a place where I could contact better support? Thanks in advance! Official Jagex domains. When I received the account I had a 16-character unique password and also 2FA. So make sure you've followed our security tips to secure your email account . To play the game, a Jagex Account may only be logged in to through 2FA moves from the specifics character to the Jagex account and you get email alerts everytime someone logs in to the Jagex account - ie if someone compromises your account you will know immediately. This is To update the registered email of a RuneScape account without having access to the current registered email, you'd have to submit a successful manual account recovery request in which you fill out a form in order to prove to Jagex that you created the account originally. He can raise a dispute, in which case we will carry out an investigation, and one possible outcome is that we transfer the character to him, if we believe he created the character. Jagex have told me they cannot and will not help me as they think I am trying to hijack the account. If you're absolutely positive you're using the correct login name/name, then it's possible it was imported to a Jagex account by someone else. The best way to prevent this is to keep your account and all related info secure, which jagex gives you 10k gp to learn about. However, if I have an act of subscription and I'm paying for it monthly with a credit card, PayPal, steam or any other online payment method, jagex should be able to recover the account Jagex Accounts - Got a Jagex account question? Head to our new Support Centre. If neither option works it's possible you have been hacked. This employee allegedly used their access to customer data to steal from players through the Account Recovery system. From November 7th 2023, only Jagex accounts can be accessed via the Jagex Launcher. Forum Community Helper - Information about Moderators and Community Helpers 30-Oct-2023 22:52:45 Mar 2024 When you log into the mobile client with a Jagex Account, it will show you a list of imported characters, and you choose the one you want to play. If you bought or shared the account, we strongly recommend reading through the Rules of RuneScape. You can do so here. Yep, you can reset the pasword by initiating a so-called account recovery request. If you've upgraded to a Jagex account, please head to our lost access or forgotten email address article on the Jagex Support Centre. Lockout is a concern - don't lose those recovery codes. Account login Reset password on Jagex account Change email address on Jagex account I still can't access or recover my account. What happens to the accounts after they're removed from the Jagex account? You'll be sent a link to reset the PW to the account's registered email, if you do not receive this email, click on ''Contact Jagex Support''. I should've never done that. Once an account is linked with your Jagex account it cannot be removed. Jagex Accounts have entered open beta! Modernised account security is here - so don't delay, upgrade now! News Home - News Home. Jagex Accounts are the future of account security and we're back to talk about what's next! If you’re worried that a character you’d like to import has been compromised, follow these steps to recover your account. For account recoveries in which a user has lost access to the account and the registered email, they may Jagex account login email (optional) The email you use to log in to your Jagex account. Reset password; Change email address; Jagex Account recovery; Backup codes; Lost access or forgotten email address Legacy Account. Export your personal data. com *. When you set up Authenticator, it will have disabled verification codes via email, and generated a set of single use backup codes. In 2018, Jagex sacked an employee for "gross misuse of moderator priveleges". Although the functionality If I can’t recover this account my run on RuneScape is likely coming to an end. How do membership and in-game purchases work with a Jagex account? All purchases including membership are The second and more concerning possibility is that the thief knew the exact answers to each part of the Account Recovery form. Your account security is only as strong as the weakest link. I have just lost access to that account via Jagex's new account management and Account service. Download the personal data provided on your Jagex account. Realistically its the latter option, as Jagex aren't just going to let accounts go lost forever because someone lost their PC. Hijacked account - Response ETA: Up to 24 hours. If the recovery request is granted, the account will be unlocked. Can you transfer my progress to another account? Due to technical limitations, it isn't possible for us to transfer progress between accounts, even if you've lost access to your current account. Jagex Ltd. Swapping between characters is a bit clunky, as you need to log out completely, then log Want to change your Jagex account's email address? A Jagex account email address is used for: Logging into your Jagex account; Two-step authentication if you have codes via email enabled; Changing account settings such as email and password; Receiving email notifications of account activity; To update your email you'll need access to your email It shouldn't take longer than a few hours for Jagex to answer a recovery appeal. It is separate to your Jagex quote a recovery time of up to 24 hours but as of now I have been waiting over 40, at least - is there a current delay in service and can I expect an email regarding the recovery request? It is very abnormal to wait 40 hours for an account recovery appeal. etc). Check the correct email address. This is the ONLY way to recover a Jagex account in the future. -Jagex Support Reply reply Jagex account: a Jagex account is a brand new account you create, it will use a verified email and allows for complex passwords and will use 2fa either through the email or preferably through an authenticator app, it will start with zero connection to a runescape account and is essentially its own thing, the only way to remove 2fa from a Jagex account is through the use of backup Earlier this month, I migrated my rs account over to a Jagex account when I was back stateside. The suggestions given here should vastly improve that, and other issues on Jagex's side of the equation. [1] These accounts provide increased security and stability, using modern industry-standard technology[2]. Remove unknown linked accounts. So I decided to make a Jagex Launcher account for my secondary account which I use as an RS3 ironman alt and to play OSRS. So, what we need to do is get you back into your Jagex account, and you will then be able to freely access all of your characters. You should definitely make a Jagex account, remove that Support cannot remove Authenticators from Jagex Accounts as an intentional security feature; I doubt they will go against policy no matter what proof you can offer. Account Recovery. Set up authenticator on a new device Successfully recovering the account via the recovery form will set a new registered email onto the account, assuming you input a readily accessible email address on the first two boxes of the form. Change Jagex account name; Add a RuneScape character to your Jagex Account; Manage active sessions; Not received email; Character or game questions Jagex accounts and recovery, A few questions about the new Jagex accounts system: Can you still recover an character linked to a Jagex account? If the above is true, how since now yo, RuneScape 2007 General, RuneScape 2007 General, Runescape 2007 Pictures, Videos & Progress Logs, Deadman Mode General. This post violates Rule 7 but we decided to keep it up, at least temporarily. Today after coming back from a weekend trip and attempting to login to the game my account was disabled. I can provide a lot of extra info to Jagex support that the account recovery form doesn't have fields for (e. If someone somehow got into it and your email was compromised, they could have changed the email to theirs and that also changes the email used to log into the jagex account. I think the major things are probably previous passwords, payment info, ISP, location the account was Permanently disable your Jagex account. . Enter a working, secure & accessible contact email on the first two boxes of the recovery if you have an older account or have ever been in a data breach, that leaked information will be used to help recover the account, or be used to find out more information about you that will help recover the account. I think it's more that Jagex Accounts close the loophole of someone figuring out your account's history (when it was created/what ISP you were using) and trying to steal the account through recovery. They are a successor to the pre-2023 login system of RuneScape and Old School RuneScape and the RuneScape Authenticator. zendesk. You can also create a Jagex account that uses the same e-mail as your character - your character will be suggested for import if the two e-mails match, and the To add an additional character to your Jagex account: Log in to your Jagex account character management Click Import existing; Log in to your RuneScape character and follow the prompts; If you have added multiple characters to your Jagex account, you can hide individual characters from being shown on the Jagex Launcher. Jagex needs to see that you're the original creator before they grant you access, and they can only do that if you provide information that only the owner knows. If you're unable to use the link in this time, a new one can be requested by repeating the same steps. Note, you will need to know the account's login name/email and have access to the registered email to be able to receive the PW reset email. the old answer the questions about your account method. The Jagex Account name can be changed in the Jagex Account Management page. Check email and website addresses carefully as some fraudsters spoof our official Jagex domains. If you've lost access to your email account Step 1 - Log in to your account on the web Step 2 - Go to account management and choose 'upgrade' Step 3 - Create your Jagex Account Step 4 - Download the Jagex Launcher and play! Learn how to recover your login details for RuneScape accounts created via website, Jagex account or third party. Saying that are compromised. If the potential hacker has access to the following he will have access to your account: Jagex Account Login Email Backup Codes or Jagex Account Login-Email Advice for getting in touch with Jagex- recovery? Question Successfully recovering the account via the recovery form will set a new registered email onto the account, assuming you input a readily accessible email address on the first two boxes of the form. If there is a major problem with conversion to Jagex Accounts, it is in public interest to make Jagex aware and ask them to fix it. I setup an authenticator through jagex account and had backup codes To recover an account for a child under 13 (or the applicable age in your country) you can reset your child's password. This is severely flawed, as stated in another post what harm does it do to notify an email you "don't have access to. What actually happened would have been a successful recovery, which is only possible with an extensive amount of personal and account information. If there has been a successful log in to the account recently (last few days), the bar of how much information is needed for the account recovery process should be significantly raised It's genuinely baffling that you think they would put in the effort to secure their account after Jagex spends millions more on security When a character is on a Jagex account, you log into it by logging into the Jagex launcher with your Jagex account, selecting the character you want to play, and then clicking play. How do I recover my Jagex account? If you've forgotten your email address or password follow the steps provided here to recover your Jagex account. " A guy a couple weeks ago claimed Jagex Support handed over an account and the only Outright just taking account info from a high-profile account and recover it is nearly impossible to get away with these days. In some cases, you may be told that the account you're trying to recover doesn't belong to you. An Update on Jagex Accounts If you’re worried that a character you’d like to import has been compromised, follow these steps to recover your account. This is how most accounts are hacked. Also if they manage to get into your email, they wont be able to turn off 2FA without one of your 10 backup codes. Settings Jagex Account. Unfortunately, the gmail account I used to create the Jagex account was flagged by Google as potentially created by a bot, and I lost access to the account. In that case you can try opening a ticket here. You'll be taken into the manual recovery form. I just went through the process of creating my Jagex account, enabling 2FA, saving my passcodes and importing my characters into the new system. When you sign up for a Jagex account, you are given ten recovery codes Only if you enable app 2FA which is disabled by default even if you previously had 2FA for your RS account. Once upgraded your RuneScape login details will be completely replaced by We're still looking into this, but for the time being you'll need to submit a recovery to change your e-mail by entering your login username/e-mail and then clicking "Contact Jagex support" on the "Check your mail" screen. The biggest flaw with Jagex account security is that once you’ve made an account security mistake, even if it was years ago as a kid, there’s nothing you can do to resecure your account, since you can’t lock the recovery process, you can’t change the login ID, you can’t request hardware recovery tokens, or save a unique recovery code. Billing and membership. Upgrading to a Jagex account will prevent things like this, as there is no manual recovery for Jagex accounts. The first couple weeks of using it was great and had no issues what's so ever. , runelite screenshots, original account name, what KC I got a pet on. Remember, Manage your account Account security Account access and settings Account Recovery. This may seem obvious given the reminders Jagex provides throughout the Jagex account creation process, but absolutely make sure that you save the backup codes they provide when setting up 2FA. Log in to your account management; Scroll down to Export Data The only email I got from Jagex was the one informing me that my account was imported to a jagex account. If the jmod reviewing the form does not grant the recovery, they will put feedback in the reply saying what information needs to be improved, so be sure to read that. So you are putting your faith into an untested and likely poorly built recovery system for jagex accounts. This goes with when I put the same email address for an account recovery appeal. [1] These accounts provide If your Runescape account was transferred to a Jagex account by a 3rd party, you can raise a ticket via the Unable to submit an account recovery support page to potentially recover it. Jagex, after all, wants to be absolutely certain that you're the creator, hence why they may be rejecting your recovery requests. Fault is on both ends. I started this on the 30th August and received an email from Jagex confirming the character had been You're not the owner of the account. If you did not save the backup codes, Recovery questions; Emails. Recovery tickets are processed in a few hours, maximum 48h. com . vtsh jatu knxtlnx jzwfz pxst axe wpc uypp cptaxs gadmhyy