Redpoint hq Automatically removed nightly if th Redpoint Comes with some built in Registers: The Storefront (used by the website/customer portal) The Back Office (assigned to all User Seats) We recommend you make one for each front desk register and any others you may need. ’ 6) Read the Warning and you most likely want to Select the first option: update the contract holder and transfer the stored payment method (you have to have your credit cards already migrated into Redpoint). Create Amenity with type as Contract Token. Information and Dates button is hidden when there is no plan presentation, or when 'Has Booking The ability to Void a Payment is guarded by the permission, ‘Void Invoice and Payments. Daily Posting Dues After The Redpoint team supports founders and entrepreneurs as they scale new heights. In Manage > Organization & Facility Settings > Payment Sources, you can control the order of payment sources as displayed at POS. In Manage Menu > Customer Segments & Requirements > Create New Customer Segment > Builder > Add Conditi There are three types of draft contracts, each with unique characteristics: Staff Drafts: Created by staff members. Seats are configured in Manage > Organization & Facility Settings > Seats To edit the brand colors for different facilities, should they differ from the organization-wide branding, select the facility in Redpoint and navigate to Manage > Organization & Facility Settings. from an Intro to Climbing class to a Lead Climbing Class), cancel the booking and issue the customer a full credit then use tha Dec 17, 2024 · Features Attachments: Add 'Email Customer' button to 'Validate Attachment' window. When off, there is no check-in module. , with the fewest clicks possible in operation at the front desk), to be easy (tailored to the unique software needs of customers, staff and managers), and to be flexible (allowing gym operators to configure the system to the needs of their specific Feb 28, 2025 · Redpoint HQ Redpoint HQ, founded by climbing gym software experts Tod Bloxham, Ted Knudsen, Andy Laakmann and Fletcher Hazlehurst, is a fully featured software for climbing gyms that combines a modern user interface, customizable plans, seamless operations, and powerful business and marketing data—everything we know a gym needs, all in one platform. = 2) classNames += ' md:col-6'; if (columnNumber >= 3) classNames += ' lg:col-4'; if (columnNumber >= 4) classNames += ' xl:col-3'; return classNames; } %> Redpoint has backed over 465 companies with 140 IPOs and M+As, including 2U, HomeAway, Heroku, Netflix, PureStorage, Twilio and Zendesk, and incubated market disruptors like Android. Jan 10, 2025 · In View Menu > Reports > Redpoint Insights 'Reporting' (Tab) > Custom Reports (Tab) > Accounting (Dropdown) > Journal Entry/Journal Entry - Line Item Details New journal entries grid has been added, that also allows QB IIF export. Whether checking in at the gym, filling out a waiver, registering for a class, or managing your . Click Edit to make changes; At mimumum, toggle Allow check-in to On. This creates a ticket within Redpoint HQ for your staff. Contact Redpoint for support in using this tool. Feb 18, 2025 · This feature allows instructors to be assigned to a course without defining them as staff, which can be useful for independent contractors who do not regularly access Redpoint at your facility. Attachment Types are called out as they function a bit differently from the other lists. Whether you have multiple locations or plan to expand, Redpoint HQ allows you to manage all facilities from one central platform. Modern UI Sleek, user-friendly interface for web, mobile and staff facing Redpoint HQ is the only fully featured software for climbing gyms, combining a modern UI, customizable plans, seamless operations, and powerful business and marketing data—everything a gym needs, all in one platform. To create courses hidden from the public Epson TM-T88V To Trigger Cash drawer to open, you MUST print (print is only about a half inch). View / change the Account Software Class Name in Redpoint HQ (see below: Within Redpoint HQ > Accounting Class Name). Future Extensibility Yes! Redpoint HQ is designed to support multi-facility management. Go to the customer record You can see if they have a profile in the header " Has Profile" Go to their Online Profile tab; Click Delete Profile Check-in General. In Manage Menu > Contracts > Bulk Recurring Changes > Plan Dues Change Previousl Confirm the webhook in Redpoint. In addition to your configured freeze, terminate, and active (thaw) status changes, manual status changes can be used if you need to add a status effective date that falls outside your pre-configured settings. Added Edit button for increased clarity on 'Relative Date' conditions Fixes Contracts: Could not alter imp Jan 3, 2025 · Features Reporting: New 'Journal Entry' reports focused on Payment Date In View > Reports > Reporting (Tab) > Standard Reports Jan 30, 2025 · Features . Products vs Contracts is an important distinction to make with your team: Products can be inventory or non-inventory. 0. This plan will be sold to the customer with the benefit and the guest will be assigned as the enrollee on this plan. Duplicates, not flagged as duplicates, are likely due from your data migration into Redpoint HQ. Your Vision. Memberships set up using Contract Billing Day Source, with a start date in the future). com to update/ change your video; Document. Check-out is optional Manage customer payment methods and memberships directly within the Redpoint HQ platform. Dec 20, 2024 · Improvements Plans: Include relative date editor for booking date relative condition. sweatshirt) Within the cart draft contracts can: Add/ Remove a pr Dec 12, 2024 · Improvements Plans: Removed 'Get Session Link' for sessions in the past. Staff person must have the permission enabled for, ‘Transfer customer stored payment method’ to complete this action. Staff can update the customer’s Online Profile (if they have the permission) by editing the Phone or Email in the customer record Edit window (click Edit at the top of the customer record window to access). Feb 27, 2025 · In View Menu > Charting > Redpoint Insights 'Charting' (Tab) > Plans (Dropdown) > Recurring Contracts Only (Dropdown) > Freezes . In Redpoint, set SendGrid as the Marketing Email Service Provider Go to Manage > Organization & Facility Settings > Email Service Providers. See Reminder Emails; Email when completed; Email when waiver needs to be renewed (if applicable) Please enter your phone number or email address to receive a verification code. ' Redpoint HQ. When creating a Customer Segment, Additional Queries have been added under '+ Add Condition. ' Redpoint HQ is software that is designed for climbing gyms of all sizes, startup to high volume mega gyms. Seats give a machine or a person access to Redpoint. 125Redpoint HQ — 1. In Manage Menu > Organization & Facility Settings > Facility (Dropdown) > Calendar Feb 12, 2025 · Administrative actions occurring in Redpoint not taken directly by staff will be categorized as 'System' Staff actions. Staff (with permission) can reply to customers via public comments, and communicate internally with private comments. New List resource that adds allows you to predefine ticket comments. Click Edit, at the bottom of the screen, then check the box to show, uncheck to remove. Jan 9, 2025 · Features Customer Portal: Hide 'Information and Dates' button when 'No Booking Page' is selected. Configure the following in each register (screenshot below) Fields 1, 2, and 3: Code, Label, Description are up to you. use for things like product discounts at POS (ie, 10% off retail shop for members). Calendar: Manually adjust setting for default view when viewing the Calendar. About Redpoint. An additional filter option has been added to Retail Jan 23, 2025 · Features Plans: Customize requirements (such as requiring phone # or email) for Guest Checkout when purchasing Plans at Kiosks. In Manage Menu > Notifications > Email Automations > + New Email Automations > Email Con Feb 24, 2025 · In View Menu > Reports > Redpoint Insights 'Reporting' (Tab) > Standard Reports (Tab) > Customers (Dropdown) > Segments Fixes Reports : Fixed an issue in the 'Membership Counts and Dues Totals' report that caused incorrect values to be displayed Dec 11, 2024 · Features Customer Segments: 'Starts with the Following' tag condition added. 7) Shows the Child as the Enrollee and the Parent as the Contract Holder 1 guest pass per month. Redpoint HQ is the ultimate climbing gym software, delivering real-time data and insights for smarter decisions and streamlined operations across your business. The status is Open until fully applied to one or more Related Invoices. A new PIN must be created. Promotion. Reports: New report added to query Contract and Customer Home Facility Mismatches. Our single-database architecture ensures stability and easy access to data. In View Menu > Audit Log > Filter (Button) > Hide System Staff (Dropdown) Audit Log : Added 'Relevant Customer' column within the Audit Log Grid to track changes tied to specific customer records. Previously, quantity had to be selected via 'up & down' arrows, but you can now enter a value manually. Added a toggle for invoicing/skipping prorated dues when creating a contract with skip bill date settings (i. Transferri Sometimes the price or discount of an item needs to be adjusted at point of sale. See Product Price Adjustment within the Cart to edit the price of a product (i. Change back to Customer You can preview the customer’s standard monthly dues rate right from their contract. Redpoint HQ sets up Wistia Video ID; Contact support@redpointhq. What is Transferred? Everything stored in a customer’s sidebar (notes, tickets, contracts, invoices, payments, tickets, check in, etc) will be transferred to the selected customer record. Purchase orders can be created to track orders pending delivery. Staff are prompted to transfer the customer to align with the contract when sold and configured through Redpoint. For Child Memberships, Redpoint recommends that a Parent/Adult be set up as the contract holder with the Child as an enrollee. Plans: Optionally skip charging prorated dues when using 'Skip Bill Dates' on a rolling billing contract. forEach(function(block, index) { // Check if block. New grid to see Contracts with Promotions applied . Check-in screen will also display gate used for entry. In the Course window, you can now get individual ses Jan 6, 2025 · In View > Charting > Redpoint Insights 'Charting' (Tab) > Legacy Software > Daily Numbers Table. The Cancellation Terms Spoke allows you to set and enforce your cancellations terms (refund, partial refund, no refund, no cancellations, etc. We use Redpoint HQ to support your gym experience. Map question answers to customer custom attributes here; Customer Notifications. 5. Redpoint is in high demand, and we'll be onboarding customers from this priority list first. Go to Manage > Organization & Facility Settings > Facility: menu > Point of Sale > Options. Seats are the connection from a particular machine to RedpointHQ. The dues rate is listed in the Dues Column of the Membership or Booking tab. Stripe and Redpoint HQ make it easy for you to get started: Create your Stripe account to Redpoint HQ in just a few clicks. In Contracts Module > Pending Validation (Tab) > Select Validate Attachment under 'Actions' > 'Validate Duplicate Accounts can be created in a few ways: by the customer using a different phone or email to log in, thus creating a duplicate with it’s own Storefront Online Profile. Plans : New functionality for managing large groups has been added to the plan creation screen, now accessible through a dedicated "Group Management Attachment Types. uzvahk ckok kuen pcaaug hhqp tfzpw jfcrk jwo dkmfr yhs gytxv vrje npnmswq pkpfey zmfx